Welcome to Alium Health! We understand that visiting a new healthcare provider can feel overwhelming, especially when seeking integrated care. Let’s walk you through exactly what to expect during your first visit to our Scottsdale or Mesa locations.
Before Your Visit
Preparation Steps:
- Complete online registration forms
- Gather medical records
- List current medications
- Note down your questions and concerns
- Have your insurance card ready
- Arrive 15 minutes early
Required Documents:
- Valid ID
- Insurance card
- Medical history
- List of current medications
- Previous treatment records
- Family health history
Your Arrival Experience
When You Walk In:
- Warm welcome from our front desk team
- Brief check-in process
- Comfortable waiting area
- Access to complimentary water
- WiFi availability
- HIPAA privacy forms review
The Initial Assessment
Comprehensive Evaluation (60-90 minutes):
- Vital Signs Check
- Blood pressure
- Heart rate
- Temperature
- Oxygen levels
- Height and weight
- Medical History Review
- Past conditions
- Current symptoms
- Family history
- Lifestyle factors
- Mental health background
- Integrated Care Discussion
- Primary care needs
- Mental health concerns
- Treatment goals
- Lifestyle factors
- Support system assessment
Meeting Your Care Team
- Physical health assessment
- Medical history review
- Current symptoms discussion
- Preventive care planning
- Laboratory orders if needed
- Mental health screening
- Stress level assessment
- Coping mechanism evaluation
- Treatment options discussion
- Support needs assessment
Specialized Services Introduction:
- TMS therapy information
- Spravato treatment options
- LGBTQ+ specific care
- First responder support
- Substance use treatment
Creating Your Care Plan
Collaborative Approach:
- Treatment options discussion
- Goal setting
- Timeline establishment
- Progress monitoring plans
- Follow-up scheduling
Treatment Options May Include:
- Regular check-ups
- Therapy sessions
- Medication management
- Specialized treatments
- Lifestyle modifications
- Support group participation
Technology and Communication
Patient Portal Access:
- Appointment scheduling
- Message providers
- View test results
- Request prescription refills
- Access educational resources
- Review visit summaries
Communication Channels:
- HIPAA-compliant messaging
- Telephone consultations
- Video appointments
- Emergency contact procedures
- After-hours support
Insurance and Payment
Financial Discussion:
- Insurance verification
- Coverage explanation
- Payment options
- Financial assistance programs
- Billing procedures
- Payment plans if needed
Next Steps
Before Leaving:
- Schedule follow-up appointments
- Receive written care instructions
- Get medication prescriptions
- Review treatment plan
- Understand emergency procedures
- Know who to contact with questions
What to Expect After Your Visit:
- Follow-up communication
- Portal activation email
- Appointment reminders
- Lab result notifications
- Prescription coordination
- Insurance claim processing
Location-Specific Information
- Parking instructions
- Building access
- Office Layout
- Nearby amenities
- Public transportation options
- Parking availability
- Building location
- Office navigation
- Local facilities
- Transportation access
Special Accommodations
We Provide:
- Wheelchair accessibility
- Language interpretation
- Gender-neutral facilities
- Quiet spaces
- Extended appointment times
- Cultural sensitivity
Making You Comfortable
Our Promise:
- Respectful environment
- Cultural competency
- Gender-affirming care
- Trauma-informed approach
- Patient-centered focus
- Integrated support
Ready to Start?
Contact Us:
- Schedule your first visit
- Ask questions
- Request information
- Verify insurance
- Get directions
- Learn more about our services
Remember: Your first visit is just the beginning of your journey with Alium Health. We’re committed to providing comprehensive, integrated care that addresses both your physical and mental health needs in a supportive, welcoming environment.
