Alium Health – Privacy Policy

Last Updated: 10/31/2024

Alium Health is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and protect your information when you access our services, both online and offline. By using our website and services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Such as your name, email address, phone number, and mailing address when you register for services, make an inquiry, or subscribe to newsletters.
  • Health and Medical Information: If you are a patient, we may collect health information necessary to provide care, including health history, diagnosis, treatment plans, and insurance details.
  • Technical Information: Information collected automatically when you visit our website, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
  • SMS opt-in or phone numbers for the purpose of SMS are not being shared
  • SMS  TOS 

    • SMS Terms And Conditions

      SMS For Consent Communication

      The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

      Types of SMS Communications

      If you have consented to receive text messages from Alium Health, you  may receive text messages related to, for example. appointment reminders, meetings, and follow up on cases.

      For Example:

       Hello Thank you for contacting Alium Health, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help” or visit our https://aliumhealth.com/privacy-policy/and https://aliumhealth.com/privacy-policy/

      Message Frequency: Provide an estimated amount of SMS messages you would be sending daily across all users. For example, Our SMS message frequency will be from 50 to 1000 text messages daily across all users

      (This is just an example and should be adjusted based on your estimated SMS frequency daily).

      Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally. Please give a brief explanation about potential fees for any received or sent text message your customer could get from their losing carrier, so they are aware of any potential fee for SMS messaging interaction with your company, any carrier may vary their fees for SMS messaging based on several factors such as, geographic location, and the type of SMS messaging being used (e.g., promotional, transactional, or one-time passwords)

      Opt-In Method: Customer will Opt-In for SMS messaging from (Alium Health) through intake forms on their website located at (www.aliumhealth.com), this agreement for SMS will not be shared with third parties for marketing purposes.

      Opt-out: Customers will be able to Opt-out for SMS messaging from (Alium Health) by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

  1. How We Use Your Information

Alium Health uses your information for the following purposes:

  • To Provide Services: We use personal and health information to deliver medical services and treatment, schedule appointments, manage billing, and communicate with you.
  • For Communication: To respond to inquiries, send updates on services, provide appointment reminders, and notify you of policy changes or other important information.
  • For Improvement and Analytics: To monitor and improve our services and website by analyzing trends, user behavior, and feedback.
  • To Meet Legal Requirements: We may use and disclose your information as required by law, such as for public health reporting, complying with government audits, or responding to court orders.
  1. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under these circumstances:

  • With Authorized Service Providers: We work with trusted third-party providers to assist with services, such as appointment scheduling, billing, and technology support. These providers are bound by confidentiality agreements to safeguard your information.
  • For Legal and Safety Reasons: We may disclose your information if required to comply with a legal obligation, protect the rights of Alium Health, or prevent harm to patients, employees, or others.
  • For Healthcare Coordination: If necessary, we may share relevant health information with other healthcare providers involved in your treatment, following HIPAA guidelines.
  1. Data Protection and Security

Alium Health takes reasonable measures to protect your personal and health information, including:

  • Data Encryption: We use encryption protocols for the transmission and storage of sensitive information.
  • Access Control: Only authorized personnel have access to your information, and they are required to adhere to confidentiality policies.
  • Secure Systems: Our electronic health records and administrative systems are designed to comply with applicable security regulations to prevent unauthorized access.
  1. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access and Correction: You have the right to request access to or correction of your personal and health information.
  • Right to Deletion: Under certain conditions, you may request that we delete your information, unless it is required for legal or medical purposes.
  • Right to Object or Restrict Processing: You may object to or request a limitation on our processing of your personal information.
  • Right to Data Portability: In certain cases, you may request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at [Contact Information]. We will respond within a reasonable timeframe, following applicable laws and regulations.

  1. Use of Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, gather usage data, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

  1. Children’s Privacy

Alium Health does not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete it. Parents or guardians who believe their child may have provided personal information can contact us for assistance.

  1. Changes to This Privacy Policy

Alium Health may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will post the updated Privacy Policy on our website with the date of the latest revision. We encourage you to review this Policy regularly.

  1. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request information about our data practices, please contact us:

Alium Health
7425 E Shea Suite 107 Scottsdale AZ 85258
admin@aliumhealth.com
480-750-0095